Programs and Services

Greets the public, in person and by telephone, and guides them to programs and services offered by the agency.  Issues work permits to youths 14 - 17 years old.  Provides clerical services to the agency staff.

• NC DHHS Adopting a Foster Child in NC
• Learn more about Foster Care or Adopting a Foster Child in Randolph County

Provides an array of social work services to elderly and disabled adults in need of protection, in-home services, placement, etc.  Services are provided to adults living in the community and those living in adult care homes and nursing facilities.  Social workers monitor and provide technical assistance to staffs of adult care homes and adult day care facilities.

• Adult Protective Services:

Adult Protective Services Supervisor: Joy Ratliffe (336) 683-8028 

NC Division of Social Services - Adult Protective Services

NC DHHS On-line Publications - Protective Services for Adults

• Guardianship:

NC Division of Aging and Adult Services - Guardianship

• Adult Care Home Case Management Services:

NC DHHS Division of Aging and Adult Services - Adult Care Home Case Mgt. Services

• Adult Day Care:

NC DHHS Division of Aging and Adult Services - Adult Day Care and Adult Day Health Services

• Adult Placement Services:

NC DHHS Division of Aging and Adult Services - Adult Placement Services

• Adult Medicaid:

Assists elderly and disabled individuals with medical care costs.

NC Division of Medical Assistance - Frequently Asked Questions

NC DHHS On-line Publications - Adult Medicaid

• Long-Term Care

Provides Medicaid to help with the cost of care for a nursing home, based on need, income and resources.

NC Division of Medical Assistance - Long Term Care Frequently Asked Questions

• Special Assistance

Provides Medicaid and a monthly payment to help pay the cost of Adult Care Home (Rest Home).

NC Division of Aging and Adult Services - State-County Special Assistance for Adults

Assists visually impaired individuals with independent living services which include adjustment to loss of vision, training in self-help skills and techniques, training in home management, orientation and mobility instruction, in-home aide services for individuals who are not capable of living independently, counseling for the blind to ensure total integration into environment and community and counseling for their families, resource and referral. 

• NC DHHS - Division of Services for the Blind

Medicaid's primary care case management program that contracts medical providers to deliver and coordinate recipient health care.  

• NC Division of Medical Assistance - Managed Care

• NC DHHS On-line Publications - Child Care Subsidy
• NC DHHS - Summary of North Carolina's Child Care Law and Rules
• NC DHHS - Division of Child Development

Investigates reports of child abuse, neglect and dependency.  Ongoing services are provided to families where the need for protective services is confirmed.

Child Protective Services Supervisor: Jaynetta Butler (336) 683-8030 

• NC Department of Health and Human Services - Child Protective Services

Gives older and disabled adults the option of remaining in their own homes by preventing or delaying the need for nursing home placement.

• NC Division of Medical Assistance - Community Alternatives Program

Provides financial assistance for low income families who are faced with a heating or cooling related crisis.  Payments are made directly to vendors.

• NC Division of Social Services - About Crisis Intervention
• NC Division of Social Services - Crisis Intervention- Eligibility Requirements

Provides a one-time cash payment to families with children under the age of 21 who are in an emergency situation.

• NC Division of Social Services - Work First - Is Emergency Assistance Available to Families?

Assists low income families and their minor children with medical costs.

• NC Division of Medical Assistance - Frequently Asked Questions
• NC Department of Health and Human Services Family and Children's Medicaid

Provides information and determines eligibility for child care assistance programs.  Also, provides information and referral services to families in need of emergency food, medical transportation, and other financial assistance programs. 

Adult Protective Services:

• Adult Protective Services Supervisor: Joy Ratliffe (336) 683-8028 
• NC Division of Social Services - Adult Protective Services

Child Protective Services:

• Child Protective Services Supervisor: Jaynetta Butler (336) 683-8030 
• NC Division of Social Services - Child Protective Services

Child Day Care:

• Child Day Care Subsidy Program Supervisor: Heather Thomas - (336)683-8010
• NC DHHS on-line publications - North Carolina DHHS On-line Publications - Child Care Subsidy
• NC DHHS - Division of Child Development

Improves the nutrition of low income families by supplementing their income with Food Stamp benefits. 

• Food Stamps Supervisor: Sherry Saunders -(336)683-8094  
• NC Division of Social Services - About Food Stamps

Provides services to children living in temporary substitute homes because of abuse, neglect or dependency. Permanency is the goal for these children - either to return to the home they were removed from, custody or guardianship to relatives or adoption. Recruitment and training of foster and adoptive families is also provided.

Adoption:

• Learn more about Adopting a Foster Child in Randolph County
• NC DHHS - Adopting a Foster Child in NC

Foster Care:

• Learn more about Foster Care in Randolph County
• NC DHHS - Becoming a Foster Parent

Provides Medicaid to help with the cost of care for a nursing home, based on need, income and resources.

• NC Division of Medical Assistance - Long Term Care Frequently Asked Questions

A one-time, Federally funded cash benefit to assist eligible low-income persons with the cost of heating expenses.

• NC Division of Social Services - About Low Income Energy Assistance Program

• Adult - Assists elderly and disabled individuals with medical care costs.
   Adult Medicaid Supervisor: (336) 683-8071
  
• Family and Children's Medicaid - Assists low income families and their minor children with medical costs.
   Family and Child Medicaid Supervisor: (336) 683-8070

• NC Division of Medical Assistance - Frequently Asked Questions
• NC Department of Health and Human Services Family and Children's Medicaid

Provides health insurance for non-Medicaid eligible children up to 200% of poverty level.

• Health Choice for Children Supervisor: Kathy McGowan - (336) 683-8070
• NC Division of Medical Assistance - North Carolina Health Choice for Children

Recovery of overpayments in public assistance programs, seeking reimbursement through legal action, administrative procedures and/or tax intercept. 

Volunteers - individuals and groups - provide assistance to families referred by the DSS.  Their efforts enable the DSS to serve more families than could be served through traditional DSS programs.  The volunteers save staff time and resources by providing a variety of services - transportation, Temporary Emergency Feeding Assistance Program, special needs of foster children, seniors and families, and clerical assistance in the agency.

Contact Jane Lackey at 336-683-8125

Services and financial assistance provided to assist families in acquiring education, training and supportive services in order to find and keep employment.

• Work First Employment Program Supervisor: David Troutman - (336) 683-8009
• NC Division of Social Services - About Work First